The website www.kerasam.com contains the online shop, which includes the electronic presence of the company “Georgios Stergioulas” (hereinafter referred to as “company”) and the trademark “Kerasam” with tax identification number: DE815682495. The company’s headquarters are located in Robert-Bosch-Str. 18, 71397 Nellmersbach Germany.

A purchase contract is concluded by your order and our confirmation. The purpose of this contract is the purchase and payment of the ordered goods, as well as the delivery of the goods on our part.

The company strives every day with the best possible customer support. The creation of the specific online shop indicates the beginning of an extended form of communication between the company and its customers. The created online shop is addressed to all users of the Internet, who want immediate information about the offered products of the company, in connection with the possibility to buy through a remote order by using the online shop, always subject to the stock sufficiency of the company.

The company is focused on providing immediate service and satisfaction to its customers, by demonstrating constant responsibility and growing confidentiality in the course of its business development.

These conditions are fully compatible with the applicable German and European legislation, while users recognize the company’s right to amend the terms of these conditions, provided that the changes do not relate to binding legal obligations and affect completed facts.

The user of the website acknowledges that he has read and agrees to be bound by the terms and conditions. As far as special conditions for individual uses of this website deviate from the following usage conditions, they are explicitly indicated in the corresponding place on the website. In this case, the special conditions of use shall apply additionally in each individual case.

Our obligation is to inform and secure the customer. For this reason, we inform the customers of the online shop on the following topics:

A. PROTECTION OF PERSONAL DATA / PRIVACY

In order to carry out any transaction through the online shop “kerasam.com” and order the products of the company, some of your personal data are requested. While you place an order, you will be asked about the following:
1. Your full name
2. The address where the products are sent
3. Your landline phone number (or any other phone number you have)
4. Your E-Mail address

Such data will be processed by the Company for the sole purpose of the execution of the order placed by the Client and shall not be communicated, published or sold to any third party, except in the case of a legal process for the abolition of the privacy or any obligations arising from the national implementation of the Directive on data protection.
Payments with credit cards are carried out by means of diversion to the secured payment platform of the company PAYPAL. In this way, the sensitive bank data (eg credit card number) are not stored on our database and thus security is ensured at a higher risk level. In the Internet, each device requires a unique address, the so-called IP address, to transmit data. The at least short-term storage of the IP address is technically necessary due to the functioning of the Internet. The IP addresses are shortened before any processing and only processed anonymously. There is no storage or processing of the unabridged IP addresses.
Your trust is important to us. Therefore, we would like to be able to answer your questions about the processing of your personal data at any time. If you have any questions that could not be answered by this privacy statement, or if you would like more detailed information, please contact us trustingly at info@kerasam.com

Cookies Policy

Our company maintains a strict policy to ensure the privacy of the visitors of our website.

What are Cookies

„”Cookies” are small files containing information that a Web site (specifically the Web server) stores in a user’s computer, so that each time the user connects to the website, the Web site retrieves this information and provides the user with related services. A typical example of such information is the selection of the user of a particular web page, as indicated by the selection of the user of the particular web page (e.g., selection of specific “keys”, search engines, advertisements, etc.).

Information about Cookies

We use cookies on our website to manage the connection periods, to make made-to-measure websites available and to adapt them to
advertising material and material with different content, taking into account your special needs and interests. Cookies can also be used to create anonymous aggregated statistics that enable us to know how people use our website and help us improve the structure and content of the website. We cannot identify your personal identity from this information. You can change the settings of your browser and disable some or all cookies. However, you should know that some features are available only through the use of cookies, and when you choose to disable cookies, these features may not be available.

Provision of your consent for acceptance of cookies

When you visit the start (home) page of our website, you will receive the well-known message about the use of cookies, which appears in visible position and points to the present usage policy. If you decide to visit the secondary pages of our website and you have appropriately set the settings of the web browser, you grant your explicit and specific consent for the use of this policy. Otherwise you are obligated to refrain from surfing on this site or you can disable the use of cookies on your browser.

How to disable the use of cookies

If you wish to enable or disable the use of cookies on your browser settings, depending on the browser you are using, visit the corresponding web pages to learn about the necessary handling.

 

B. SECURITY

The website www.kerasam.com uses the SSL protocol of COMODO, for secure online trading. In this way, all personal information is encrypted so that they cannot be read or altered during their transport via the Internet.

The Secure Sockets Layer (SSL) protocol is now the global Internet standard for the certification of web pages, Internet users, and data encryption between Internet users and web servers. Encrypted SSL communication requires all information sent between a customer and a server to be encrypted by the sender software and decrypted by the recipient software, thereby protecting the personal data during their transportation. In addition, all information sent via SSL protocol is protected by a mechanism that automatically detects if the data has been modified during its transportation.

INTELLECTUAL PROPERTY

This website contains data and information of all kinds (e.g. photos, etc.) which are protected by trademark and / or copyright in favor of the company or in individual cases also in favor of the third party. It is therefore not permitted to download, reproduce or distribute the website as a whole or individual part thereof. It is permitted to place a link to this website, as long as it serves solely for the cross reference. The company reserves the right to revoke the permission. It is also not permitted to use any technical integrations or links to this website, which lead to the content of this website appearing in whole or in part as a content of another website on the Internet.

C. THE SOLD ITEMS

The characteristics and other details of the products sold are available and you can be informed about them by following the search instructions listed on our website and clicking on the name of the product you are interested in.

D. EXCLUSION OF LIABILITY

The company assumes liability for the contents of its website according to the statutory provisions. A guarantee for the correctness and completeness of the information on the website is not accepted. References and links to third-party websites do not imply that the company will adopt the content behind the reference or link. The contents do not constitute any responsibility of the company for the data and information provided there. The company has no influence on the contents behind the link. The company is therefore not liable for unlawful, incorrect or incomplete contents and for damages caused by the use of content behind the link.
The use of the Internet takes place at the user’s own risk. The company is primarily not responsible for the technically caused loss of the Internet or access to the Internet.
The company tries to research and check all articles published on this website with the utmost care and highest quality standards. Nevertheless, the liability of the company for damages of a material or spiritual kind caused by the use or non-use of the offered products or by the use of incorrect, outdated or incomplete information is in principle excluded.
The information on this Internet site relating to the healing properties of the products to be sold may in no case be regarded as a substitute for professional advice or treatment by trained and recognized doctors. The contents of this website cannot be used to handle treatments independently.

Ε. ORDERING PRODUCTS AND CONSUMER PROTECTION

The implementation of an order through the online shop, is caused by the conclusion of a distance contract, which is regulated by the legal framework of the law in its current version.
You have the possibility to make a valid order through the online shop, if you are contractually competent. Orders may also be made by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian, any orders, which were carried out by contractually incompetent persons.
Our prices include the legal VAT and are given in Euro. All data and product descriptions are carefully and up to date written. We reserve the right to make mistakes and changes. Please note the information on the packaging.

ORDER PROCESS BY ONLINE SHOP:

• After you have looked at all the products in detail and made your selection, add them to the shopping cart. In order to see your shopping cart and complete your order, simply click on the shopping cart symbol (at the top right of the screen).
• You have the option to complete your order either as a visitor by entering the required information, or if you already have an account, simply by entering your e-mail address and password, or by opening a new account and entering your e-mail and the other required data. To take the next step, click the CHECKOUT / COMPLETE THE ORDER button.• Upon successful completion, you will receive a message on your screen with the code number of your order and the e-mail address in which you can have an overview of the order you have just completed.

The presentation of the products in the e-shop is not a legally binding offer, but a non-binding online catalog. By clicking the button “COMPLETE THE ORDER”, you place a binding order of the goods contained in the shopping cart. After the sending of the above-mentioned message from us, the purchase contract has been concluded.
METHODS OF PAYMENT: PayPal, Credit Card via PayPal, and transfer.

F. WAY-DURATION-SHIPPING COSTS

WITHIN GERMANY

Standard Shipping (DE) 4.9 EUR  (2-4 days)

Deliveries abroad

Zone 1 EU: Belgium, Netherlands, Austria 11.50 Euro
Zone 1 NON- EU: Switzerland 21,50 Euro
Zone 2 EU: United Kingdom (UK), Luxembourg, France, Denmark 15,70 Euro
Zone 3 EU:    Poland, Czech Republic 19.50 Euro
Zone 3 NON- EU: Norway 28,90 Euro
Zone 4: Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Greece 21,90 Euro
Zone 5 NON- EU: United Arab Emirates, Mexico, Japan, Canada, USA 73,20 Euro
Zone 6 NON- EU: Australia, New Zealand 93,50 Euro
Zone 7 NON- EU: Algeria, Botswana, Egypt, Ivory Coast, South Africa, Bahrain Brunei, India, Lebanon, Qatar, Singapore, South Korea, Taiwan,

Russia, Fiji, Argentina, Brazil, Chile, Peru, China, Iran, Thailand

116 Euro

 

G. CONSUMER RIGHTS

CANCELLATION OF THE ORDER

You have the right to cancel an order within 1 hour of the completion of the order. At the end of the specified time period, the cancellation will not be accepted.

RETURN

You are entitled to return the entire order or only part of it, without giving the reason why you wish to return, within 14 working days, since the date of receipt. In this case, you only pay the cost of the return. If the reason for the return relates to a fault of the company, we commit ourselves to pay the costs of the return. For the refund, we use the same means of payment you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods; whichever is earlier.

The right of revocation does not apply to distance sales contracts:
– for the delivery of goods which are not prefabricated and for whose manufacture an individual selection or        requirement is decisive by the consumer or which are clearly tailored to the personal needs of the consumer,
– for the delivery of goods which can go bad quickly or whose expiration date would be quickly exceeded,
– for the delivery of sealed goods which, for reasons of health or hygiene are not suitable for return, if their seal has been removed after delivery,
– for the delivery of goods, which, after delivery, have been inseparably mixed with other goods because of their nature/composition.

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